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Terms & Conditions

Welcome to GarrisonLocks.co.uk

These Terms and Conditions apply to the use of the GarrisonLocks.co.uk website and all purchases made through our website.

By using this website or placing an order with Garrison Locks Ltd, you agree to be bound by these Terms and Conditions.

These Terms and Conditions do not affect your statutory rights.

Garrison Locks Ltd reserves the right to update these Terms and Conditions at any time. Any changes will be effective once published on this website.

In these terms, "you" and "your" refer to the customer. "we", "us" and "our" refer to Garrison Locks Ltd.

Website Use

The content, images, descriptions, software and materials displayed on this website are owned by, or licensed to, Garrison Locks Ltd and are protected by copyright and intellectual property laws.

You may view and use the website for your own personal or business purchasing requirements. You must not copy, reproduce, modify, distribute or use any website content without prior written permission from Garrison Locks Ltd.

Ordering From Garrison Locks

All orders placed through our website are subject to acceptance, stock availability and verification of payment.

A contract between you and Garrison Locks Ltd is formed once your order has been accepted and we have confirmed that your goods have been dispatched.

We reserve the right to refuse or cancel an order before dispatch where:

• There has been a genuine pricing or product description error.

• The item is unavailable.

• We are unable to fulfil the order for reasons outside of our reasonable control.

• We suspect fraudulent activity.

If payment has already been taken and we are unable to fulfil your order, a full refund will be issued.

Product Information

We make every effort to ensure product descriptions, images, specifications and pricing information on our website are accurate.

Occasionally, manufacturers may update product designs, packaging or specifications without notice. Where possible, we will provide the latest available information.

We reserve the right to correct any errors or omissions on the website.

Product Availability

All products are subject to availability.

Where an item is temporarily unavailable, we will contact you with an estimated lead time or alternative options where available.

Some products are manufactured or prepared specifically to customer requirements and may have longer lead times.

Prices and Payment

All prices shown on our website are inclusive of VAT unless otherwise stated.

The price payable will be the price displayed at the time your order is placed and confirmed.

We accept payment by the methods displayed during checkout.

Payment is processed securely, and we reserve the right to carry out security checks before accepting an order.

Delivery

Delivery times provided by Garrison Locks are estimates unless a specific guaranteed delivery service has been purchased.

Delivery times may vary depending on stock availability, product type, location and courier service.

Special order items, keyed alike products, pinned-to-code locks, master keyed systems and personalised products may require additional lead times.

Once goods have been delivered to the address provided, responsibility for the goods passes to you.

This does not affect your statutory rights relating to faulty or incorrectly supplied goods.

Returns

Our returns policy allows customers to return eligible items within 28 days of invoice.

Returns must be authorised by Garrison Locks Customer Services before being sent back.

Returned goods must meet the following requirements:

• They must be unused and in a condition suitable for resale.

• They must include all original components, accessories and instructions.

• They must be returned with the original manufacturer packaging.

• Manufacturer seals and shrink-wrap must remain intact where applicable.

A 20% handling and restocking charge will apply to unwanted returned goods.

Original carriage charges are non-refundable.

Condition of Returned Goods

Many of our products are supplied in manufacturer retail packaging which is protected during delivery by an outer shipping carton.

When returning goods, the manufacturer retail packaging must be protected by suitable outer packaging.

The manufacturer retail box must not be used as the shipping carton.

Courier labels, tape, writing or other markings must not be applied directly to manufacturer retail packaging.

Goods returned with damaged, marked or incomplete retail packaging, missing components, or damage caused by unsuitable return packaging may no longer be suitable for resale.

Where returned goods cannot be sold as new due to damage caused after delivery, Garrison Locks reserves the right to refuse the return or make an appropriate deduction from any refund to reflect the reduction in resale value.

Faulty or Incorrect Goods

If you believe an item is faulty, damaged or incorrectly supplied, please contact Garrison Locks Customer Services before returning the item.

Where a fault is confirmed, we will deal with the matter in accordance with your statutory rights.

Depending on the circumstances, this may include repair, replacement or refund.

We may require goods to be returned for inspection before a fault can be confirmed.

Replacement Items

Where a replacement item is supplied before the original item has been returned, the original goods must be returned within 28 days.

If the original item is not returned within this period, Garrison Locks reserves the right to charge for the replacement item using the original payment method.

Special Orders and Bespoke Products

Some products are manufactured, modified or prepared specifically for individual customer requirements.

This includes:

• Custom-made locks

• Custom-made keys

• Pinned-to-code locks

• Keyed alike locks

• Master keyed systems

• Bespoke lock sets

• Products prepared to customer specification

These products cannot be cancelled or returned unless they are faulty or incorrectly supplied.

Security Products and Key Information

For security reasons, Garrison Locks does not retain customer key codes, security cards or restricted key information unless specifically required for the operation or management of a product.

Customers are responsible for ensuring that all ordering information supplied for security products is accurate.

Supplier Direct Products

Some products are supplied directly from our manufacturers or suppliers.

These items may need to be returned directly to the supplier.

Please contact Garrison Locks before returning any supplier-direct product.

Items returned to an incorrect address may incur additional carriage charges.

Promotions and Discounts

Promotional offers are subject to availability and may be withdrawn without notice.

Promotional prices are only confirmed once an order has been accepted.

Offers cannot be applied retrospectively unless agreed in writing by Garrison Locks.

Liability

Nothing within these Terms and Conditions limits or excludes any liability which cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or any other liability required by law.

To the fullest extent permitted by law, Garrison Locks Ltd shall not be liable for indirect or consequential losses arising from the use of our website, supply of goods or their use by customers.

This does not affect your statutory rights.

Force Majeure

Garrison Locks Ltd shall not be responsible for delays or failure to perform any obligation caused by circumstances outside of our reasonable control.

This may include, but is not limited to:

• Natural disasters

• Government action

• Industrial disputes

• Fire

• Flood

• Supplier delays

• Courier delays

• Events affecting the availability of products or services

Invalidity

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining sections will continue to apply.

Changes to These Terms

These Terms and Conditions may only be changed by an authorised representative of Garrison Locks Ltd.

Governing Law

These Terms and Conditions are governed by English law.

Any disputes relating to these Terms and Conditions will be subject to the jurisdiction of the courts of England and Wales.