TERMS & CONDITIONS
WELCOME TO GARRISONLOCKS.CO.UK.
You agree that you are only authorised to visit, view and to retain a copy of pages of this site for your own personal use and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise, unless otherwise specifically authorised by Garrison locks Ltd. to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Garrison locks Ltd. The content and software on this site is the property of Garrison locks Ltd. and/or its suppliers and is protected by U.K., U.S., Canadian and international copyright laws. We post a legal notice and various credits on pages of the site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.
A contract for the sale of the product(s) you order from us is only created once we have e-mailed your confirmation that your order has been despatched, this is when we will charge your card.
ORDERS ARE SUBJECT TO AVAILABILITY
We will not be legally bound by any factual or typographical errors on the website or other promotional materials.
PRICE AND DELIVERY
The price you will pay for the goods/services is the price in the e-mail confirmation. Where applicable you shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 28 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. Where goods become available for delivery at different times we reserve the right to deliver them in stages. Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.
Our Twenty Eight (28) day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it in its original condition within Twent Eight (28) days of the date you were invoiced for the item, unopened (with any seals and shrink-wrap intact) complete with your (CCS) customer cancellation sheet and we will issue a full refund for the price you paid for the item less a handling charge of 20% of the returned goods order value.
We can only accept the return of opened items if they are faulty due to manufacturing defects. Please note that we reserve the right to send back items to you that have been returned to us after Twenty Eight (28) days unless they are faulty. You may be charged for the re-delivery costs.
We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.
In the event of garrisonlocks.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to garrisonlocks.co.uk within Twenty Eight (28) days. Garrisonlocks reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within Twenty Eight (28) days of the date on which garrisonlocks.co.uk confirms we will issue a replacement.
SPECIAL ORDERS ie: (CUSTOM MADE LOCKS, KEYS, PINNED TO CODE LOCKS, KEYED ALIKE LOCKS AND LOCK SETS.)
We are able accept special order returns for exchange only if the locks or keys are faulty. We are unable to accept returns for correctly supplied key(s), pinned to code lock(s), keyed alike or master keyed alike lock(s).
What happens if I need to cancel/return my order?
No problem at all. To get a refund, you’ll need to contact us and inform us of your cancellation/return. Attached to your order confirmation is the Customer cancellation sheet, Please print this off and return with your unwanted items within 28 days of the delivery date. All returns must be received within 28 days of the date of order. No returns are accepted without a CCS sheet and telephone confirmation. Excludes special orders and custom made keys and/or locks.
Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to incorrect address will be redirected at the customers expense.
This returns policy does not affect your statutory rights.
All promotions online are subject to removal without notice.
All promotions are on a "While Stocks Last" basis.
No purchase price is guaranteed until the order is despatched.
LIABILITY AND DISCLAIMER
To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.
We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lockout, strikes or other labour disputes (whether or not relating to either party's workforce, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials. Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.
In the event that any clause in this contract is deemed to be unenforceable; the enforceability of any other part of these conditions will not be affected.
These terms and conditions cannot be varied except in writing signed by an authorised person at Garrison locks Ltd./Garrison Locks.
GOVERNING LAW AND JURISDICTION
This Agreement will be governed by and construed in accordance with English Law.