DELIVERY AND RETURNS INFORMATION
Standard Carriage Services
Online orders received before 14:30 pm (Mon - Fri) are usually despatched the same working day.
Telephone orders received before 14:30 pm (Mon - Fri) are usually despatched the same working day.
Orders that are under £150 (excl. VAT) are subject to our standard carriage charge of £6.95 (Inc)
All ordered inc keys are sent via courier and are fully trackable
If your order has been sent Via DPD-Local and you have signed up to be sent tracking Information please click here
https://www.dpdlocal.co.uk to track your order via the DPD-Local web site.
If you have not yet signed up to take advantage of this service then please Contact Us supplying
your account number, mobile phone number and e-mail address and we will take care of it for you.
Additional Chargeable Services
Before 10:30 am delivery
Before 12:00 noon delivery
Non-UK Mainland inc Isles, Highlands, Ireland, Republic of Ireland, Europe, Worldwide
What happens if I need to cancel/return my order?
No problem at all. To get a refund, you’ll need to contact us and inform us of your cancellation/return. Attached to your order confirmation is the CCS sheet. please print this off and return with your unwanted items within 28 days of the delivery date. All returns must be received within 28 days of the date of order. No returns are accepted without a CCS sheet and telephone confirmation.
For more info on our returns, either see our Terms and Conditions.
Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to incorrect address will be redirected at the customers expense.