Delivery & Returns

DELIVERY AND RETURNS INFORMATION

Standard Courier Services

2-4 Day delivery on standard orders, does not apply to bespoke orders, keyed alike, pinned to code or items requiring personalisation

Express Courier Services

Next Day delivery on express orders, does not apply to bespoke orders, keyed alike, pinned to code or items requiring personalisation, Offer subject to stock. If the items ordered are not available for express delivery, you will be notified by Email and a telephone call.

Order Tracking
If your order has been sent Via DPD-Local and you have signed up to be sent tracking Information please click here

https://www.dpdlocal.co.uk to track your order via the DPD-Local web site. 

 If you have not yet signed up to take advantage of this service then please Contact Us supplying

 your account number, mobile phone number and e-mail address and we will take care of it for you.

Additional Chargeable Services

 Before 10:30 am delivery 

 Before 12:00 noon delivery 

 Saturday AM

 Non-UK Mainland inc Isles, Highlands, Ireland, Republic of Ireland, Europe, Worldwide

What happens if I need to cancel/return my order?

No problem at all. To get a refund, you’ll need to contact us and inform us of your cancellation/return. Attached to your order confirmation is the CCS sheet. please print this off and return with your unwanted items within 28 days of the delivery date. All returns must be received within 28 days of the date of order. No returns are accepted without a CCS sheet and telephone confirmation.

For more info on our returns and restock charges for unwanted items see our Terms and Conditions.

Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to an incorrect address will be redirected at the customers expense.